PROCESSING TIME
Please allow up to 2 business days for order processing.
SHIPPING TIME
We are currently offering two different shipping options.
- Standard Shipping (10-13 business days)
- Expedited Shipping (7-10 business days)
Most orders are delivered within the above mentioned timeframe, except for a minimal number of orders due to unforeseen circumstances.
When order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout:
If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Shipping Confirmation:
You will receive a confirmation email once your order has been shipped. Your tracking number will be included.
Delivery:
- Please allow more time for delivery during holidays and sales.
- We hope that 'customs' does not hold your package and that you are not approached with any fees but please be aware that we do not cover nor can we be held responsible for delays or charges due to customs/taxes.
Customer service is our #1 priority and we will do whatever we can to take care of you.
CONTACTEER ONS
📍 Kerkweg 156, 6044 XX Roermond, Nederland
📍 Grenzweg 61, 16321 Bernau bei Berlin, Deutschland
E-mail ons op support@metavolex.com
Of bel ons op +31 65 141 4493
🕙 Maandag - Vrijdag: 08:00 - 22:00
🕕 Zaterdag - Zondag: 08:00 - 18:00
Wij proberen al uw vragen binnen 24u te beantwoorden.
